Service Operations Manager

Atlas Copco Holding GmbH; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Group Life Insurance

Group Corporate Travel Insurance

Meal Allowance

Mobile Allowance/Mobile Plan

Online Training Programs

HMO

Service vehicle

Birthday GC

Rice Allowance - Monthly

Sick Leave

Vacation Leave

Uniform

Job summary

Atlas Copco Holding GmbH in the Philippines is seeking an Operations Manager to lead end-to-end service operations, plan and dispatch field service, and safeguard customer uptime and service profitability.

You will develop Field Service Engineers and managers, drive KPI performance, and ensure efficient use of SAP/ERP systems, data dashboards, and customer support.

Qualifications

• Minimum 8–12 years of experience in service operations or related fields.
• At least 5 years of leadership experience managing service teams.
• Experience with field service planning, scheduling, and customer support.

Responsibilities

• Lead daily service operations including planning, scheduling, and field service execution.
• Drive efficient use of service resources and timely delivery of services.
• Manage workload, backlog, and WIP to meet targets.
• Lead and develop field staff and managers, fostering a performance-driven culture.
• Monitor KPIs (response time, first-time fix rate, technician productivity).
• Ensure high-quality service delivery and customer satisfaction.
• Utilize ERP/CRM tools and dashboards to support decisions and improvements.

Skills

Leadership

Field service operations

Planning & scheduling

KPI management

ERP/CRM (SAP preferred)

Power BI

Analytical skills

Communication

Customer relationship management

Education

Bachelor’s degree in Engineering

Tools

SAP

Power BI

Job description

Your role

Mission:

The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Job description:

Service Operations

• Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
• Ensure efficient utilization of service resources and timely delivery of services.
• Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.

Team Leadership

• Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
• Foster a performance-driven, safety-focused, and customer-centric culture.
• Drive employee performance, capability development, and succession planning.

Performance Management

• Monitor and drive service KPIs, including:
  • Response and turnaround time
  • First-time fix rate
  • Technician productivity and utilization
  • WIP and backlog management
  • Customer satisfaction
• Implement corrective actions to improve operational performance.

Customer & Business Support

• Ensure high-quality service delivery and customer satisfaction.
• Support the resolution of complex customer issues and service escalations.
• Contribute to service revenue growth and operational profitability.

Process & Systems

• Ensure effective use of service management systems, ERP, and CRM tools (SAP preferred).
• Utilize operational dashboards and data analytics to support decision‑making.
• Drive continuous improvement initiatives across service operations.

Experience:

• Minimum 8–12 years of experience in service operations, after-sales service, or industrial service environments.
• At least 5 years of leadership experience managing service teams and operational functions
• Proven experience in managing field service operations, planning, scheduling, and customer support functions
• Experience within industrial equipment, compressors, air systems, power equipment, automation, or related industries is highly preferred.
• Experience managing service contracts, maintenance agreements, and aftermarket service activities is an advantage.umen.

Knowledge:

• Strong understanding of field service operations and maintenance practices
• Demonstrated experience in service planning, workforce scheduling, and dispatch management
• Strong knowledge of KPI management and operational performance measurement.
• Proficiency in ERP and CRM platforms (SAP preferred)
• Experience utilizing business intelligence and reporting tools such as Power BI
• Excellent analytical, problem-solving, and decision‑making skills.Strong communication, stakeholder management, and customer relationship management capabilities.
• Ability to manage multiple priorities and perform effectively in a fast‑paced environment.

Education Requirements:

• Bachelor’s degree in Engineering (Mechanical, Electrical or equivalent)

Nice to Have

• Experience in compressor, industrial equipment, or technical aftermarket service businesses.
• Exposure to remote monitoring and digital service solutions (e.g., SmartLink or similar platforms).
• Background in Lean, Six Sigma, Kaizen, or continuous improvement methodologies.
• Experience managing multi-site or nationwide service operations.

Benefits upon hire:

• Group Corporate Travel Insurance
• Group Life Insurance
• Meal Allowance
• Mobile Allowance/Mobile Plan
• Online Training Programs
• Personal Accident Insurance
• Service vehicle
• Birthday GC
• Coffee Allowance - Monthly
• Rice Allowance - Monthly
• Medicine Allowance
• Company Events
• HMO
• International Training Programs
• Bigger Regular Holiday Payment
• Uniform
• Christmas Token
• Sick Leave
• Prolong Sick Leave
• Vacation Leave

Benefits upon regularization:

• Christmas Door Prize
• Annual Salary Review
• Medicine Allowance
• Medicine Subsidy (70/30) - Group Hospitalization Plan
• Gratuity Pay
• Salary Loan
• Wedding Gift
• Service Award
• Retirement Plan
• Bereavement Benefit
• Bereavement Leave
• Additional Anniversary Leave

Other Perks:

• Free medical exam
• A friendly, family-like environment
• Plenty of opportunity to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity.
• Access to global Job opportunities, as part of Atlas Copco Group

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Job locationContact information

• Functional Area: Service
• Location: Philippines
• On-site/remote: Sur place