Service Engineer

Grundfos IS Support & Operations Centre Phils. Inc.; Parañaque; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefit

Paid volunteering days

Job summary

Grundfos IS Support & Operations Centre Phils. Inc. is seeking a Service Engineer to manage end‑to‑end workshop and field service activities, including pump inspection, fault analysis, repair, testing, and customer delivery.

You will work within a diverse team that values safety, growth, and customer satisfaction. The role requires hands‑on technical service, a safety mindset, and collaboration with customers and service partners to exceed expectations.

Qualifications

• Bachelor's degree in mechanical, electrical or related engineering field.
• 1–2 years of relevant work experience in service, repair or workshop environment.
• Proficiency in MS Word and MS Excel; ability to interpret blueprints and engineering drawings.
• Fluency in the local language.

Responsibilities

• Receive, register, and conduct risk assessments on returned pumps, performing cleaning per EHS sanitary requirements before inspection.
• Carry out fault analysis, repair, and performance testing of pumps in the workshop, reporting warranty cases and quality issues.
• Maintain workshop equipment through regular calibration, upgrades, and workplace inspections focusing on health and safety.
• Handle merchant returns, process warranty documentation, and manage credit notes for returned pumps.
• Build and maintain strong relationships with customers, service partners, and stakeholders to ensure service delivery exceeds expectations.

Skills

Service experience in repair/workshop

Blueprints interpretation

Local language fluency

Analytical thinking

Education

Bachelor's degree in mechanical or electrical engineering

Tools

MS Word

MS Excel

Job description

Are you passionate about delivering hands‑on technical service excellence while ensuring the safety and satisfaction of every customer interaction? Do you have an in-depth understanding of motor controls, control panel wiring, and field-level fault diagnosis? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Service Engineer, you'll be managing end‑to‑end workshop and field work service activities — from pump inspection and fault analysis to repair, testing, and customer delivery — that ensure our customers receive reliable, high‑quality service solutions. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

What you will be doing

As a key part of the Service Delivery team, you'll create impact by ensuring pumps are expertly diagnosed, repaired, and returned to customers with first‑class quality, while championing a strong safety culture across all service operations.

Your main responsibilities include:

• Receive, register, and conduct risk assessments on returned pumps, performing cleaning per EHS sanitary requirements before inspection

• Carry out fault analysis, warranty qualification, repair, and performance testing of pumps in the workshop, reporting warranty cases in FAS and quality issues in QIP

• Maintain workshop equipment through regular calibration, upgrades, and workplace inspections with a focus on health and safety compliance

• Handle merchant returns, process warranty documentation, and manage credit notes for returned pumps

• Build and maintain strong relationships with customers, service partners, and stakeholders to ensure service delivery exceeds expectations

What makes you a great fit

Above all, you're a technically skilled professional with a hands‑on approach to workshop and field work service, a strong safety mindset, and a genuine commitment to delivering outstanding customer experiences. We'd also imagine that you have:

• Bachelor's degree or equivalent in a technical discipline (mechanical, electrical, or related engineering field)

• 1-2 years of relevant work experience in a service, repair, or workshop environment

• Proficiency in MS Word and MS Excel, with the ability to interpret blueprints and engineering drawings.

• Fluency in the local language

It's a plus if you also have:

• Experience with pump technology, rotating equipment, or water infrastructure products

• Knowledge of health and safety management practices and risk assessment procedures

• Experience managing business processes in a service delivery environment

Why you'll love working here

Day to day, you can look forward to:

• Annual bonus, health insurance, retirement benefit, and a strong focus on well‑being activities.

• Three days' additional paid leave for volunteering.

• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.