Service Dispatch Lead – SAP & Tech Scheduling

Krones AG

Hinoba-an

On-site

PHP 300,000 - 500,000

Full time

2 days ago

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Job summary

Krones AG, a regional subsidiary in the Philippines, seeks a Service Coordinator to optimize travel for technicians and manage dispatch on SAP. You will handle invoices, leave, quotes, and data updates while coordinating with Project Managers and regional teams.

The role requires a Bachelor's degree in engineering, business admin, or a related field plus 2–3 years in service coordination or technical support.

Qualifications

Bachelor's degree in Engineering, Business Administration, or related field.
2–3 years of experience in service coordination, customer service, project coordination, or technical support.
Strong organizational and planning skills with the ability to manage multiple service activities.
Excellent communication and interpersonal skills for coordinating with customers, technicians, suppliers, and internal teams.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and SAP/ERP systems is a plus.

Responsibilities

Coordinate travel arrangements for KFI technicians, sub-contractors, KAG technicians, and Project Managers.
Coordinate and facilitate travel invoices, registrations, training, and protective equipment logistics.
Schedule technicians on the SAP-based dispatch table and send dispatch notifications daily.
Coordinate technicians' leave, quotes, POs, and share documentation with relevant departments.
Maintain and update technicians' personal data and client site machine/line numbers.
Prepare monthly utilization reports for all Hub stations.
Communicate regularly with Project Managers and regional managers.
Verify timesheets with correct service order numbers.
Assist in sourcing outside resources and training agreements for technicians.