Senior Service Planning & Dispatch Coordinator

Schneider Electric; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Country-specific programs

Inclusive workplace

Job summary

Schneider Electric in the Philippines seeks a Service Planning and Scheduling professional to manage service orders, contracts, and billing plans within ERP and service management systems. You will schedule and dispatch field engineers, coordinate maintenance activities, and monitor SLAs while collaborating with Sales, Finance, Logistics, and customers.

The role requires a bachelor’s degree and 3–5 years in service operations or order management, with strong Excel and ERP/CRM experience.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, or related field.
• 3–5 years of experience in service planning, scheduling, dispatching, service coordination, or order management.
• Experience with ERP systems (SAP/Oracle), CRM (Salesforce), and scheduling tools preferred.
• Advanced proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP/XLOOKUP.
• Strong understanding of workforce planning, scheduling, field service operations, and SLA management.
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Effective verbal and written communication across cross-functional teams and customers.
• Detail-oriented, customer-focused, adaptable to changing business needs.
• Preferred certifications: Lean Six Sigma Yellow Belt, ITIL Foundation, APICS CPIM, CAPM, Excel Expert, Power BI Data Analyst, or Certified Field Service Professional.

Responsibilities

• Manage and process customer service requests, purchase orders, work orders, service contracts, and related documentation.
• Create, maintain, and update service orders, contracts, billing plans, and customer records in ERP and service systems.
• Schedule and dispatch field service engineers based on skills, availability, location, priority, and customer requirements.
• Coordinate preventive maintenance, corrective maintenance, emergency service activities, and project-related service work.
• Monitor resource utilization and workloads, adjusting schedules to meet SLAs.
• Collaborate with Sales, Service Operations, Project Managers, Finance, Logistics, and customers to resolve issues.
• Track service progress, ensure timely work order completion, and maintain status updates.
• Coordinate logistics requirements, including parts, tools, permits, and site access.
• Support operational reporting through planning, scheduling, utilization, backlog, and SLA metrics.
• Ensure compliance with processes, governance, audit requirements, and documentation practices.

Skills

Service planning

Scheduling

Dispatching

SLA management

Cross-functional collaboration

Analytical thinking

Organizational skills

Verbal and written communication

Education

Bachelor's degree in Business Administration / Operations Management / Engineering / Supply Chain

Tools

SAP

Oracle

Salesforce

Microsoft Excel

Power BI

Job description

Schneider Electric in the Philippines seeks a Service Planning and Scheduling professional to manage service orders, contracts, and billing plans within ERP and service management systems. You will schedule and dispatch field engineers, coordinate maintenance activities, and monitor SLAs while collaborating with Sales, Finance, Logistics, and customers.

The role requires a bachelor’s degree and 3–5 years in service operations or order management, with strong Excel and ERP/CRM experience.