Service Desk Pro - 1st Line IT Support

Fujitsu Philippines Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Fujitsu Philippines Inc. is seeking a capable 1st line support professional to act as the single point of contact for users. You will manage routine incidents and requests, document actions, and escalate when necessary to meet service levels.

The role emphasizes understanding the customer's environment and delivering high-quality service while working as part of a collaborative team and contributing to ongoing personal development.

Qualifications

• Provides 1st line support for incidents and requests.
• Documents actions following established processes.
• Escalates complex issues to resolve within SLAs.
• Develops understanding of customer environment to deliver quality service.

Responsibilities

• Handle routine and non-routine incidents and requests as the first point of contact.
• Provide basic troubleshooting for a single product or small set of products.
• Record actions and outcomes in the ticketing system per established processes.
• Identify when issues require escalation to higher support levels.

Skills

Technical capability

Customer service

Problem solving

Teamwork

Communication

Job description

Fujitsu Philippines Inc. is seeking a capable 1st line support professional to act as the single point of contact for users. You will manage routine incidents and requests, document actions, and escalate when necessary to meet service levels.

The role emphasizes understanding the customer's environment and delivering high-quality service while working as part of a collaborative team and contributing to ongoing personal development.