Service Desk Agent — First-Line IT Support

Fujitsu Limited; Taguig, Cebu City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Fujitsu Limited in the Philippines is building a talent community for Service Desk professionals to connect with future opportunities. The Service Desk Agent (SDA) is the first point of contact for IT support, delivering responsive, customer-focused assistance to keep day-to-day operations smooth.

Join a global leader in digital transformation, contribute to security-conscious incident handling, and collaborate with teammates to improve service delivery and technician knowledge, while embracing

Qualifications

• Proven technical troubleshooting in IT support.
• Customer-focused mindset and communication.
• Experience with incident handling and ticketing.
• Familiarity with ITSM tools and ITIL basics.
• Understanding of hardware/software fundamentals and security.

Responsibilities

• Provide first-level IT support for hardware, software, and system issues.
• Diagnose, resolve incidents, and handle service requests promptly.
• Document tickets accurately and follow escalation paths.
• Adhere to IT security policies and protect data.
• Collaborate with teammates to improve service delivery.

Skills

Technical troubleshooting

Customer-focused mindset

Multitasking and time management

Team collaboration

Tools

ITSM tools

Job description

Fujitsu Limited in the Philippines is building a talent community for Service Desk professionals to connect with future opportunities. The Service Desk Agent (SDA) is the first point of contact for IT support, delivering responsive, customer-focused assistance to keep day-to-day operations smooth.

Join a global leader in digital transformation, contribute to security-conscious incident handling, and collaborate with teammates to improve service delivery and technician knowledge, while embracing