Multilingual Service Desk Agent (Norwegian)

Recruitify_HR; Taguig; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A tech recruiting firm is seeking an IT Support Specialist in Taguig. The ideal candidate will have 3-5 years of experience and proficiency in Norwegian and English. Responsibilities include providing technical support, managing user training, and documenting interactions. This full-time position offers benefits like an equity incentive plan and performance bonuses. The role is on-site in a dynamic environment, requiring strong problem-solving skills and excellent communication.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in a service desk or technical support role.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide technical support and assistance to users in Norwegian and English.
• Serve as the first point of contact for IT-related issues, ensuring timely resolution.
• Document all interactions and troubleshooting steps in the service management system.
• Collaborate with other IT teams to elevate critical issues and improve service efficiency.
• Conduct user training sessions to enhance knowledge of systems and tools.

Skills

Proficiency in Norwegian

Proficiency in English

Strong problem-solving skills

Excellent communication skills

Customer-focused mindset

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide technical support and assistance to users in Norwegian and English.
• Serve as the first point of contact for IT-related issues, ensuring timely resolution.
• Document all interactions and troubleshooting steps in the service management system.
• Collaborate with other IT teams to elevate critical issues and improve service efficiency.
• Conduct user training sessions to enhance knowledge of systems and tools.

Requirements

• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience Level: 3-5 years of experience in a service desk or technical support role.
• Skills and Competencies: Proficiency in Norwegian and English; strong problem-solving skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Qualities and Traits: Excellent communication skills and a customer-focused mindset.

Working Location

3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines