Tech Svc Desk - L1

Unisys; Mandaluyong; On-site; PHP 180,000 - 300,000; Full time

Job summary

Unisys in Metro Manila is seeking a helpdesk professional to handle moderately complex inquiries, following documented guidelines. You will support hardware, software, client and COTS applications, and assist with basic network and user administration.

You will mentor L1 agents, escalate complex problems to other resolver teams or vendors, and use problem-solving skills to resolve incidents efficiently. A High School Diploma or GED is required, with possible technical certification or an

Qualifications

• High school diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1–2 years of experience in the area.

Responsibilities

• Answers moderately complex questions following guidelines and using experience-based judgment.
• Supports hardware, software, client and COTS applications, plus network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Uses problem solving and analytical skills to resolve challenging incidents.
• Supports L1 agents in day-to-day questions related to client incidents and requests.

Skills

Customer support

Incident resolution

Technical support

Team collaboration

Education

High School Diploma or GED

Associate Degree or technical certification

Job description

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .