Service Desk Analyst L1 — Fast IT Support & Troubleshooting

HCL Technologies Philippines Inc; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Professional development

Paid time off

Holidays

Job summary

HCL Technologies Philippines Inc in Taguig is seeking a Service Desk Analyst L1 to act as the first contact for customers and employees seeking IT assistance. You will diagnose hardware, software, and network issues, document problems, and route complex tickets to higher levels for resolution.

Strong English communication, proven phone support or helpdesk experience, and solid problem-solving skills are essential.

Qualifications

• Phone support experience required.
• Helpdesk or call center experience required.
• Disciplined, systematic problem-solving skills needed.

Responsibilities

• Provide hardware/software/network diagnosis/resolution via phone/email/chat for End Users.
• Route tickets to 2nd/3rd level IT support.
• Coordinate with vendors and support staff for issue resolution.
• Provide End User account support.
• Use ServiceNow to document problems and work requests.

Skills

Phone support

Helpdesk experience

Problem solving

Job description

HCL Technologies Philippines Inc in Taguig is seeking a Service Desk Analyst L1 to act as the first contact for customers and employees seeking IT assistance. You will diagnose hardware, software, and network issues, document problems, and route complex tickets to higher levels for resolution.

Strong English communication, proven phone support or helpdesk experience, and solid problem-solving skills are essential.