Service Desk Analyst

Unisys; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

UNISYS in Mandaluyong (near MRT Shaw) is hiring for a front-line post-sales technical support role. This on-site position supports hardware, systems and applications by phone, with shifting schedules.

You will diagnose issues, document procedures for the knowledge base, and escalate complex problems to senior technical teams. Strong communication is essential, and knowledge of AD and ServiceNow is a plus.

Qualifications

• 2 years of experience in TSR/Service Desk/Help Desk.
• Good communication skills.
• Knowledge of Active Directory and ServiceNow is a plus.

Responsibilities

• Provide first line post-sales telephone technical support for hardware, systems, sub-systems and applications.
• Support external customers.
• Apply basic diagnostic techniques to identify problems and propose solutions for common failures.
• Discover and document processes and procedures for the team or Knowledgebase publication.
• Escalate complex problems to higher level of expertise within the organization.

Skills

Help desk / TSR experience

Communication skills

Tools

Active Directory

ServiceNow

Job description

UNISYS is Hiring!!

Location: Mandaluyong (near MRT Shaw station or WCC)

Work Arrangement: Fully On-Site and Shifting schedule

Job Description:

• Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Typically provides technical support to external customers.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Discover and document process and procedures, which needs to be published to the team or on the Knowledgebase.
• Escalates complex problems to higher level of expertise within organization.

Good to Have:

• 2yrs of relative experience TSR/ Service Desk / Help Desk.
• Good communication skills
• Knowledge of Active Directory and ServiceNow is a plus