Service Delivery Team Lead & People Coach

TTEC; Murcia; On-site; PHP 260,000 - 400,000; Full time

Job summary

TTEC in the Philippines is seeking a capable coach to guide associates toward achieving company and client goals. The role includes coordinating training on new or revised information related to services, products, or processes across projects.

You will manage multiple complex tasks, monitor attendance and payroll, and perform other administrative duties to support smooth operations. Strong coaching skills and the ability to motivate the team are essential for success.

Qualifications

• Coaches associates to ensure achievement of company and client goals.
• Manages multiple complex tasks while monitoring attendance, payroll, and administrative tasks.
• Motivates and mentors team with coaching, feedback, and tough conversations when needed.
• Uses TTEC and client tools to complete tasks and troubleshoot tech issues.
• Aims to impact the company's financial health by retaining employees and reducing absenteeism and occupancy.

Responsibilities

• Coach associates to achieve company and client goals and coordinate training on new information.
• Manage multiple ongoing tasks, monitor attendance and payroll, and handle administrative duties.
• Provide ongoing coaching and feedback, celebrate successes, and have difficult conversations when needed.
• Utilize TTEC and client tools, troubleshoot issues, and support outage processes.
• Contribute to financial health by retaining employees and influencing absenteeism and occupancy.

Job description

TTEC in the Philippines is seeking a capable coach to guide associates toward achieving company and client goals. The role includes coordinating training on new or revised information related to services, products, or processes across projects.

You will manage multiple complex tasks, monitor attendance and payroll, and perform other administrative duties to support smooth operations. Strong coaching skills and the ability to motivate the team are essential for success.