Team Lead, Service Delivery

TTEC; Murcia; On-site; PHP 260,000 - 400,000; Full time

Job summary

TTEC in the Philippines is seeking a capable coach to guide associates toward achieving company and client goals. The role includes coordinating training on new or revised information related to services, products, or processes across projects.

You will manage multiple complex tasks, monitor attendance and payroll, and perform other administrative duties to support smooth operations. Strong coaching skills and the ability to motivate the team are essential for success.

Qualifications

• Coaches associates to ensure achievement of company and client goals.
• Manages multiple complex tasks while monitoring attendance, payroll, and administrative tasks.
• Motivates and mentors team with coaching, feedback, and tough conversations when needed.
• Uses TTEC and client tools to complete tasks and troubleshoot tech issues.
• Aims to impact the company's financial health by retaining employees and reducing absenteeism and occupancy.

Responsibilities

• Coach associates to achieve company and client goals and coordinate training on new information.
• Manage multiple ongoing tasks, monitor attendance and payroll, and handle administrative duties.
• Provide ongoing coaching and feedback, celebrate successes, and have difficult conversations when needed.
• Utilize TTEC and client tools, troubleshoot issues, and support outage processes.
• Contribute to financial health by retaining employees and influencing absenteeism and occupancy.

Job description

• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects

• Manage multiple, complex, ongoing tasks and projects while monitoring the absence and attendance of your team, processing payroll, and other administrative tasks.

• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed

• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes

• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers, including absenteeism and occupancy