Onsite Team Lead: Coach & Drive Performance

TTEC; Lipa; On-site; PHP 502,000 - 725,000; Full time

Job summary

TTEC is seeking a Temporary Team Leader to supervise an onsite team in Lipa City, Batangas, Philippines. You will drive performance, resolve escalations, and work closely with the Manager, Service Delivery to meet client expectations.

The role emphasizes people leadership, training coordination, and ensuring excellent customer experience on every interaction, with a focus on teamwork and metrics.

Qualifications

• Associate degree or equivalent work experience.
• Demonstrate empathetic leadership and effective communication.
• Ability to motivate and develop a team in a fast-paced environment.
• Comfortable with computer systems and multiple tools.

Responsibilities

• Lead and motivate the onsite team to meet client metrics and quality.
• Coordinate training, attendance, and payroll-related tasks for your team.
• Provide coaching and feedback, handle escalations and maintain service levels.

Skills

Team leadership

Coaching

Communication

Conflict resolution

Computer systems

Education

Associate degree

Tools

Payroll systems

MS Office

Job description

TTEC is seeking a Temporary Team Leader to supervise an onsite team in Lipa City, Batangas, Philippines. You will drive performance, resolve escalations, and work closely with the Manager, Service Delivery to meet client expectations.

The role emphasizes people leadership, training coordination, and ensuring excellent customer experience on every interaction, with a focus on teamwork and metrics.