Onsite Service Delivery Leader

TTEC; Lipa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

TeleTech Holdings, Inc. is seeking a Manager, Service Delivery to lead onsite in Lipa City, Batangas, Philippines. You will mentor and supervise a team, answer associate questions, and address customer escalations while ensuring high-quality service and client satisfaction.

You will report to the Senior Manager, Service Delivery, and your role will drive performance, resolve issues, and support career mobility within a dynamic, customer-centric environment.

Qualifications

• Lead, mentor and coach teams to meet client goals.
• Promote a performance-driven culture and positive work environment.
• Interpret, manipulate and report data to track metrics and outcomes.

Responsibilities

• Lead and coach associates to achieve client goals and respond to questions and issues.
• Motivate the team to resolve escalations and maintain quality customer experience.
• Foster a positive work environment and influence career mobility.

Skills

Leadership

Coaching

Mentoring

Customer focus

Data interpretation

Job description

TeleTech Holdings, Inc. is seeking a Manager, Service Delivery to lead onsite in Lipa City, Batangas, Philippines. You will mentor and supervise a team, answer associate questions, and address customer escalations while ensuring high-quality service and client satisfaction.

You will report to the Senior Manager, Service Delivery, and your role will drive performance, resolve issues, and support career mobility within a dynamic, customer-centric environment.