SERVICE CREW

Select Goods; Santa Rosa; On-site; PHP 165,000 - 248,000; Full time

Job summary

FantasyWorld is seeking a Service Crew member to deliver excellent guest service and ensure a safe, enjoyable experience. You will assist guests, monitor play areas, and support daily store operations while upholding safety rules and company policies.

The role involves welcoming guests, handling ticketing and transactions when needed, and maintaining clean, organized spaces for families and visitors. Weekend and holiday shifts are expected.

Qualifications

• Senior High School graduation or higher; college-level applicants welcome.
• Experience in customer service, retail, hospitality, or entertainment operations.
• Friendly, approachable, patient, and customer-oriented.
• Good communication and interpersonal skills.

Responsibilities

• Welcome and assist guests in a friendly, courteous, and professional manner.
• Provide information about attractions, activities, and facility rules.
• Monitor play areas to ensure safety rules are followed.
• Provide instructions on proper use of playground equipment and attractions.
• Report accidents, injuries, damaged equipment, and hazards to the OIC.
• Handle ticketing, admission, cashiering, and POS transactions when assigned.
• Maintain cleanliness and organization of play areas and waiting spaces.
• Address customer complaints professionally and refer unresolved issues to the Store Manager.

Skills

Customer service

Guest relations

Hospitality

Teamwork

Education

Senior High School

Job description

About the role

The Service Crew is responsible for providing excellent customer service and ensuring that guests have a safe, enjoyable, and memorable experience at FantasyWorld. The role involves assisting guests, monitoring play areas, maintaining cleanliness, handling customer transactions when assigned, and supporting daily store operations.

Key responsibilities

• Welcome and assist guests in a friendly, courteous, and professional manner
• Provide information about attractions, activities, and facility rules
• Monitor assigned play areas to ensure guests follow safety rules and regulations
• Provide instructions to guests regarding the proper use of playground equipment and attractions
• Immediately report accidents, injuries, damaged equipment, and safety hazards to the OIC
• Handle ticketing, admission, cashiering, and POS transactions when assigned
• Maintain the cleanliness and organization of play areas, customer waiting areas, and other assigned sections
• Handle customer complaints professionally and refer unresolved issues to the Officer-in-Charge or Store Manager
• Follow company policies, standard operating procedures, and workplace rules
• Perform other duties assigned by the OIC, Store Manager, or management

About you

• At least a Senior High School graduate; college-level applicants and graduates are welcome to apply
• Experience in customer service, retail, hospitality, or entertainment operations is an advantage
• Friendly, approachable, patient, and customer-oriented
• Good communication and interpersonal skills
• Comfortable interacting with children, parents, and families
• Responsible, trustworthy, and attentive to detail
• Physically able to stand or move around for extended periods
• Willing to work on shifting schedules, weekends, and holidays
• Able to work effectively in a team and follow instructions
• Customer service and guest relations, safety awareness, teamwork and coordination, problem-solving and complaint handling