SERVICE CREW

Select Goods; Laoag; On-site; PHP 167,000 - 257,000; Full time

Job summary

FantasyWorld is seeking a Service Crew member to provide exceptional guest service and support daily operations. You will help guests, especially families and kids, enjoy a safe, memorable experience while obeying safety standards.

You will assist with information, tickets, and payments, monitor attractions and play areas, and contribute to promotions and events. A friendly, patient, and team-oriented attitude is essential.

Qualifications

• Senior High School graduate or equivalent; college level is a plus.
• Experience in customer service, retail, F&B, hospitality, or entertainment is preferred.
• Strong communication and interpersonal skills; friendly and patient with families.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Provide information about attractions, activities, and safety rules.
• Assist children, parents, and guardians with their needs.
• Monitor play areas to ensure guest safety.
• Give safety reminders before using attractions.
• Handle ticketing, cashiering, and POS transactions when needed.
• Keep areas clean, safe, and organized.
• Report any damage or safety hazards to the OIC or Store Manager.
• Support promotions, events, and special activities.
• Address customer concerns professionally and escalate serious issues as needed.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Education

Senior High School graduate

Tools

POS system

Job description

About the role

The Service Crew is responsible for providing excellent customer service and supporting the daily operations of FantasyWorld. The role ensures that guests, especially children and families, have a safe, enjoyable, and memorable experience while following company standards and safety procedures.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner.

• Provide information and assistance regarding FantasyWorld attractions, activities, and safety rules.

• Assist children, parents, and guardians with their needs and concerns.

• Monitor assigned play areas and attractions to ensure guest safety.

• Provide proper instructions and safety reminders before guests use attractions.

• Assist with ticketing, cashiering, and POS transactions when assigned.

• Monitor and maintain the cleanliness, safety, and organization of assigned areas.

• Check attractions and equipment and immediately report any damage, malfunction, or safety hazard to the OIC or Store Manager.

• Assist with promotions, events, and special activities.

• Handle customer concerns professionally and escal ... serious concerns to the OIC or Store Manager.

About you

• At least Senior High School Graduate; college level or graduate is an advantage.

• With or without experience in customer service, retail, F&B, hospitality, or entertainment.

• Friendly, approachable, patient, and comfortable interacting with children and families.

• Good communication and interpersonal skills.

• Customer-service oriented and a good team player.

• Responsible, reliable, and willing to learn.

• Able to work in a fast-paced environment.

• Willing to work on shifting schedules, weekends, holidays, and overtime when required.

• Comfortable standing and moving around for extended periods.

• Willing to undergo training and follow company procedures.