Service Crew

Select Goods; Rizal; On-site; PHP 201,000 - 268,000; Full time

Job summary

FantasyWorld is seeking a friendly and proactive Guest Service Attendant to welcome guests, provide information on attractions and safety rules, and assist families. You will help with ticketing, wristbands, and admissions while maintaining cleanliness and safety in the play areas.

Training will be provided for success in a fast-paced environment. Ideal candidates are customer-oriented, patient, and capable of working flexible shifts including weekends and holidays.

Qualifications

• Senior High School graduates are preferred; college graduates are welcome.
• No prior experience required; training will be provided.
• Friendly, energetic, patient, and approachable.
• Good communication and interpersonal skills.
• Willing to work on shifting schedules, weekends and holidays.
• Physically able to stand and move around.
• Able to work in a fast-paced environment as part of a team.

Responsibilities

• Welcome and assist guests in a friendly, courteous, and professional manner.
• Provide information about FantasyWorld's attractions, activities, rules, and safety guidelines.
• Assist children, parents, and guardians with inquiries and concerns.
• Monitor play areas and ensure guests follow safety rules.
• Report accidents or safety hazards to the supervisor.
• Maintain cleanliness and organization of playground and assigned areas.
• Assist with ticketing, cashiering, and admission procedures when assigned.
• Ensure proper wristband issuance and scanning per policies.
• Handle customer complaints professionally and refer unresolved issues.
• Assist with inventory and replenishment of supplies.
• Support store activities, events, promotions, and other activities.
• Assist with opening and closing procedures and ensure areas are prepared.
• Follow SOPs and safety guidelines.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Flexibility

Education

Senior High School graduate

Fresh graduates welcome

Job description

Key Responsibilities

• Welcome and assist guests in a friendly, courteous, and professional manner.-

• Provide information about FantasyWorld's attractions, activities, rules, and safety guidelines.

• Assist children, parents, and guardians with their inquiries and concerns.

• Monitor assigned play areas and ensure guests follow safety rules and procedures.

• Provide instructions to guests before they use playground equipment and attractions.

• Report accidents, injuries, damaged equipment, and safety hazards to the OIC or Store Manager.

• Maintain the cleanliness, sanitation, and organization of the playground and assigned areas.

• Assist with ticketing, cashiering, POS transactions, and admission procedures when assigned.

• Ensure proper wristband issuance, scanning, and monitoring in accordance with company policies.

• Handle customer complaints professionally and refer unresolved concerns to the supervisor.

• Assist with inventory checking and replenishment of supplies and materials.

• Support store activities, events, promotions, and other special activities.

• Assist with opening and closing procedures and ensure assigned areas are properly prepared.

• Follow company policies, standard operating procedures (SOPs), and safety guidelines.

• Maintain proper grooming, hygiene, and professional appearance at all times.- Perform other duties assigned by the OIC, Store Manager, or management

Qualifications

• At least a Senior High School graduate; college graduates are welcome to apply.

• With or without experience in customer service, retail, hospitality, or entertainment operations.

• Fresh graduates are encouraged to apply.

• Friendly, energetic, patient, and approachable.

• Good communication and interpersonal skills.- Comfortable interacting with children, parents, and families.

• Responsible, honest, hardworking, and attentive to detail.

• Able to work in a fast-paced environment and as part of a team.

• Willing to work on shifting schedules, weekends, and holidays.

• Physically fit and able to stand or move around for extended periods.

• Willing to undergo training and follow company policies and procedures.