service crew

Koucha; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A popular foodservice outlet in Davao del Sur is seeking a Service Crew member to provide high-quality customer service in a fast-paced environment. Responsibilities include assisting customers, maintaining cleanliness, and ensuring smooth operations. Strong interpersonal and communication skills are essential. Flexibility to work varied hours, including evenings and weekends, is preferred.

Qualifications

• Strong interpersonal skills and ability to interact with customers in a friendly manner.
• Ability to communicate clearly with team members and resolve customer issues.
• Capability to handle multiple tasks simultaneously during busy hours.

Responsibilities

• Provide high-quality customer service in a fast-paced environment.
• Assist customers, maintain cleanliness, and prepare food or beverages.
• Work closely with the team to create a positive atmosphere for guests.

Skills

Customer Service Skills

Communication Skills

Multitasking Ability

Teamwork

Attention to Detail

Problem-Solving Skills

Basic Math Skills

Bilingual Skills

Education

High school diploma or equivalent

Job description

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Job Description

• As a Service Crew member, you will be responsible for providing high-quality customer service in a fast-paced environment. Your role involves assisting customers, maintaining cleanliness, preparing food or beverages, and ensuring that all operations run smoothly. You will work closely with the team to create a positive and welcoming atmosphere for guests.
• Minimum Education: High school diploma or equivalent (some positions may accept candidates with no formal education).
• Previous Experience (Preferred, but Not Required):
• Previous experience in customer service, retail, or foodservice is an advantage.
• On-the-job training is often provided for entry‑level candidates.
• Skills & Abilities:
• Customer Service Skills: Strong interpersonal skills and ability to interact with customers in a friendly, professional manner; ability to remain calm and composed, especially during busy or stressful times.
• Communication Skills: Ability to clearly communicate with customers, team members, and supervisors; active listening skills to understand customer needs and resolve issues.
• Multitasking Ability: Capability to handle multiple tasks simultaneously, such as taking orders, processing payments, and assisting customers.
• Teamwork: Ability to work well with others in a team-oriented environment to ensure smooth operations.
• Attention to Detail: Ensure accuracy when taking orders, processing payments, and handling customer requests.
• Physical Stamina: Ability to stand, walk, and move around for extended periods; capable of lifting and carrying items such as trays, food, or supplies.
• Time Management: Ability to prioritize tasks and manage time efficiently to meet customer demands, especially during peak hours.
• Problem-Solving Skills: Ability to address and resolve customer complaints or issues quickly and effectively.
• Physical Requirements: Mobility – must be able to stand for extended periods, bend, and lift moderate-weight items (up to 25-30 lbs); endurance – ability to work in a fast-paced environment, handling high volumes of customers during peak times.
• Friendly & Approachable: Must be personable and have a positive attitude to create a welcoming atmosphere for customers.
• Punctuality & Reliability: Regular attendance and punctuality are critical for maintaining smooth operations.
• Professional Appearance: Maintain a clean, neat appearance in accordance with the employer’s dress code or uniform requirements.
• Additional Requirements (Optional, but Often Preferred):
• Bilingual Skills: Ability to communicate in multiple languages can be beneficial.
• Food Safety Certification: In foodservice positions, certification such as ServSafe may be required or preferred.
• Basic Math Skills: Ability to handle cash, make change, and process payments accurately.
• Availability: Flexible Schedule – willingness to work evenings, weekends, and holidays as needed.