Service Coordination Specialist - Scheduling & Ops

Vertiv Group; Mandaluyong; Presencial; PHP 300 000 - 420 000; Tempo integral

Resumo da oferta

Vertiv in the Philippines is seeking a Scheduling Coordinator to support daily service coordination, ensuring timely dispatch of field engineers and adherence to SLAs in a fast-paced regional operations setting. You will book service work, enter precise job details, and maintain real-time system updates while collaborating with parts, technical teams, and sales to ensure readiness for service delivery.

The role emphasizes accuracy, strong communication, and process adherence under ITC and

Qualificações

• Bachelor's degree in Business, Engineering, Operations Management, or related field required.
• MBA or equivalent advanced degree is a plus.
• 1-3 years relevant experience in scheduling, coordination, customer service, or operations support.
• Experience working with scheduling or service management systems preferred.
• Strong attention to detail and data accuracy.

Responsabilidades

• Schedule & coordinate with field service engineers to meet SLAs.
• Book service works through phone and email with customers.
• Enter and verify job details accurately in the system for execution.
• Monitor daily scheduling queues and respond to new maintenance contracts and service requests.
• Update systems in real time to reflect confirmations, changes and completions.
• Run daily reports to capture new service requirements and ensure proper scheduling actions.
• Maintain complete and accurate service documentation and job descriptions.
• Review engineers’ service reports to confirm PO items and charges before billing.
• Ensure completeness of service details prior to handoff to billing to prevent delays.
• Escalate discrepancies or operational issues to Senior Analysts or Supervisors promptly.
• Coordinate with parts supply, technical teams, and sales to ensure readiness for delivery.
• Provide timely updates to customers regarding bookings and changes.
• Maintain professional, service-oriented communication.

Conhecimentos

Scheduling

Coordination

Customer service

Operations support

Attention to detail

Communication skills

Cross-functional collaboration

Lean / process improvement

Formação académica

Bachelor's degree in Business, Engineering, Operations Management, or related field

MBA or equivalent

Ferramentas

Scheduling systems

Service management software

Descrição da oferta de emprego

Vertiv in the Philippines is seeking a Scheduling Coordinator to support daily service coordination, ensuring timely dispatch of field engineers and adherence to SLAs in a fast-paced regional operations setting. You will book service work, enter precise job details, and maintain real-time system updates while collaborating with parts, technical teams, and sales to ensure readiness for service delivery.

The role emphasizes accuracy, strong communication, and process adherence under ITC and