Service Associate - Finance (Accounts Receivable)

Shangri-La Group; Philippines; On-site; PHP 424,000 - 536,000; Full time

Job summary

Shangri-La Group, via its shared services arm SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC., seeks a Service Associate – Finance (Accounts Receivable) in the Philippines. You will support AR billing, resolve disputes, and monitor customer payments while ensuring accurate reconciliations.

Ideal candidates have an accounting degree (CPA preferred), excellent English communication, and prior experience in a hotel finance environment.

Qualifications

• Bachelor's degree in Accounting or equivalent; CPA preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal English, with good communication abilities.
• Experience in a finance department of a luxury hotel is a plus.

Responsibilities

• Assist AR Leader with daily AR operations and billing support.
• Resolve customer billing issues and disputes professionally.
• Prepare invoices with supporting documents and monitor aging AR balances.
• Reconcile accounts and communicate with customers; handle card reconciliations.

Skills

Organizational skills

English fluency

Education

Accounting degree

CPA preferred

Job description

Service Associate - Finance (Accounts Receivable)

Company: Shangri-La Group

Job Type: Full Time

Location: Philippines

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Job Description - Service Associate - Finance (Accounts Receivable)

SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.

A shared services company that services the Shangri-La Philippine Properties:

• Makati Shangri-La, Manila
• Shangri-La at the Fort, Manila
• Edsa Shangri-La, Manila
• Shangri-La Boracay
• Shangri-La Mactan, Cebu

We are hiring for a Service Associate – Finance (Accounts Receivable).

As a Service Associate – Finance (Accounts Receivable) , we rely on you to:

• Assist Service Leader Accounts Receivable.
• Handle all guests' billing issues and disputes.
• Prepare account billing with required supporting documentation.
• Monitor customer account details for non-payments and delayed payments.
• Reconcile accounts and communicates with customers.
• Handles credit card reconciliations and other electronic payments.
• Assist in month end closing of Accounts Receivable.
• Prepares Balance Sheet Analysis and Reconciliation to all AR accounts.
• Maintain and file document properly.

We are looking for someone who:

• Is a degree holder of Accounting and preferably a CPA.
• Has good organizational skills.
• Communicates and writes with fluency in English (as well as the local language).
• Preferably has experience working in a finance department of a 5 star luxury international hotel.
• Is a critical thinker and a problem-solver.
• Able to communicate with customers effectively and professionally.