Service Associate - Bank Teller (Start ASAP)

Cagayan State University; Philippines; Remote; PHP 240,000 - 360,000; Full time

Job summary

Cagayan State University seeks a customer service-oriented professional to uphold service standards and support process improvements across university systems. The role emphasizes accurate, efficient handling of transactions and strong client engagement within a fast-paced environment.

Fresh graduates are welcome to apply. The ideal candidate will be empathetic, able to make sound decisions, and diligent in time management and accuracy in daily tasks.

Qualifications

• Graduates from any 4-year course.
• Fresh graduates are welcome to apply.

Responsibilities

• Ensure efficiency per Service Standards (e.g., standard line wait, turnaround time, error-free processing).
• Support process improvements and technology implementations across branch systems in line with policies.
• Engage clients and provide excellent service and experience.
• Systematically handle administrative functions delegated to the role.

Skills

Customer service

Empathy

Decision making

Time management

Communication

Education

4-year degree

Job description

If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

How You Will Contribute:

• Able to ensure efficiency on par with the Business Centre's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions, etc.).
• Can support various process improvements and technology implementations on all systems being used in the branch and implement them accurately in line with the prescribed policies and procedures of the bank.
• Capable of engaging the business centre's clients and offering excellent customer service and experience.
• Works in a systematic manner to keep up with the administrative functions delegated to him/her.

What Will Make You Successful:

• A graduate of any 4-year course. Fresh graduates are welcome to apply. An individual who is capable of dealing with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people. Highly compassionate and committed to the organisation, people- and service-oriented, and concerned about order, quality, and accuracy.