Service Associate - Bank Teller (Start ASAP)

NWU; Crossing, Lucena, Pagadian; On-site; PHP 201,000 - 335,000; Full time

Job summary

NWU in the Philippines is seeking a customer-service oriented associate to support a fast-paced business centre.

You will ensure service standards, assist with process improvements, engage clients, and manage administrative tasks to maintain smooth operations.

Fresh graduates are welcome, and the role emphasizes empathy, accuracy, and commitment to quality service in a busy banking environment at this location.

Qualifications

• Graduate of any bachelor-level 4-year program.
• Fresh graduates are welcome to apply.
• Able to handle complexity and make efficient decisions.
• Strong time management, diligence and accuracy.

Responsibilities

• Ensure efficiency per Service Standards: wait times, turnaround, and error-free processing.
• Support process improvements and technology implementations across branch systems.
• Engage clients and provide excellent customer service and experience.
• Work systematically to manage delegated administrative tasks.

Education

Bachelor's degree or 4-year course

Job description

If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

How You Will Contribute:

• Able to ensure efficiency on par with the Business Centre's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions, etc.).
• Can support various process improvements and technology implementations on all systems being used in the branch and implement them accurately in line with the prescribed policies and procedures of the bank.
• Capable of engaging the business centre's clients and offering excellent customer service and experience.
• Works in a systematic manner to keep up with the administrative functions delegated to him/her.

What Will Make You Successful:

• A graduate of any 4-year course. Fresh graduates are welcome to apply. An individual who is capable of dealing with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people. Highly compassionate and committed to the organisation, people- and service-oriented, and concerned about order, quality, and accuracy.