Service Associate - Bank Teller (Start ASAP)

CSEA; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

CSEA in the Philippines is seeking a customer-focused individual to contribute to our Business Centre operations. You will help maintain service standards, ensure efficient processing, and support process improvements and technology implementations across branch systems.

You will engage with clients, provide excellent service, and perform administrative tasks in a systematic, detail-oriented manner to support organizational goals.

Qualifications

• A graduate of any 4-year course.

Responsibilities

• Able to ensure efficiency on par with the Business Centre's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions, etc.).
• Can support various process improvements and technology implementations on all systems being used in the branch and implement them accurately in line with the prescribed policies and procedures of the bank.
• Capable of engaging the business centre's clients and offering excellent customer service and experience.
• Works in a systematic manner to keep up with the administrative functions delegated to him/her.

Education

4-year degree

Job description

If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

How You Will Contribute:

• Able to ensure efficiency on par with the Business Centre's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions, etc.).
• Can support various process improvements and technology implementations on all systems being used in the branch and implement them accurately in line with the prescribed policies and procedures of the bank.
• Capable of engaging the business centre's clients and offering excellent customer service and experience.
• Works in a systematic manner to keep up with the administrative functions delegated to him/her.

What Will Make You Successful:

• A graduate of any 4-year course. Fresh graduates are welcome to apply. An individual who is capable of dealing with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people. Highly compassionate and committed to the organisation, people- and service-oriented, and concerned about order, quality, and accuracy.