Service Associate - Bank Teller (For Pooling)

RCBC; Iloilo; On-site; PHP 240,000 - 300,000; Full time

Job summary

RCBC in the Philippines seeks a Branch Operations professional to provide competent, timely over-the-counter services in the Business Center. The role requires compliance with BSP/AMLA and internal policies, with focus on risk reduction and excellent service delivery to support branch objectives.

The candidate should have a 4-year degree or higher, preferably in business, and may be fresh graduates or those with up to 1 year of related experience.

Qualifications

• Graduate of 4 or more year course; business or service-oriented degree advantageous.
• Experience in Branch Operations is preferred but fresh graduates are welcome.

Responsibilities

• Performs tellering, new accounts related functions, and back office tasks as required in the Branch Operations Manual, in line with bank policies.
• Supports the Service Manager in achieving service standards with fast turnaround times and error-free processing for client satisfaction.
• Addresses customer queries and complaints promptly, including complex issues that cannot be resolved immediately.

Skills

Tellering

Customer service

Regulatory compliance

Risk awareness

Education

Bachelor's degree in business or related field

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented