Service Associate (For Pooling)

RCBC; Dasmariñas; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC in Dasmariñas, Philippines is seeking candidates for an entry-level Customer Service role in the Business Center. You will provide accurate over-the-counter services, ensure compliance with BSP/AMLA rules, and help mitigate risks by applying bank policies. The position emphasizes empathic client engagement and service quality.

Fresh graduates are welcome to apply. You will work to meet service standards, support process improvements, and assist in daily administrative tasks within the

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Compassionate and committed to the organization, people and service oriented, with concern for order, quality and accuracy.

Responsibilities

• Provide competent, timely, and accurate over-the-counter services to customers.
• Ensure compliance with internal policies, BSP/AMLA regulations and external regulatory rules.
• Identify risk areas and mitigate risks by adhering to bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Regulatory compliance

Attention to detail

Communication skills

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.