Service Associate - Bank Teller (For Pooling)

RCBC; Bacolod; On-site; PHP 223,000 - 357,000; Full time

Job summary

RCBC in the Philippines seeks a Branch Operations professional to provide competent, timely over-the-counter services, process tellering and new accounts, and ensure compliance with BSP/AMLA and bank policies at our Business Center.

You will support the Service Manager, strive for fast turnaround, resolve customer queries, and be prepared to rotate to other branches as needed. Fresh graduates welcome; one year of related experience preferred.

Qualifications

• Graduate with 4+ year course; business or service industry degree advantageous.
• Fresh graduates welcome to apply.
• Willing to render overtime and be rotated to other branches.

Responsibilities

• Performs tellering, new accounts functions, and other over-the-counter duties as per Branch Operations Manual.
• Support the Service Manager in achieving service standards with fast turnaround and error-free processing.
• Attend to and resolve customer queries and complaints promptly, including complex cases.

Skills

Teller duties

Customer service

Regulatory compliance

Risk awareness

Education

Bachelor's degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented