Service Associate - Bank Teller (For Pooling)

RCBC; Cebu City; On-site; PHP 180,000 - 260,000; Full time

Job summary

RCBC in Cebu City seeks a teller to provide accurate over-the-counter services at the Business Center, ensuring compliance with internal policies and BSP/AMLA regulations. The role includes performs tellering, new accounts related functions, and back-office tasks, supporting service standards and handling customer inquiries promptly.

Fresh graduates are welcome; however, 4+ year degree holders are preferred. Willingness to rotate to other branches and work overtime is required.

Qualifications

• Graduate of 4 or more year course.
• Fresh Graduates are welcome to apply.
• Experience in Branch Operations-related work is a plus.

Responsibilities

• Performs tellering and other over-the-counter functions as required in the Branch Operations Manual.
• Supports the Service Manager in achieving service standards and quick turnaround times.
• Responds to customer queries and handles complaints efficiently, ensuring accuracy and customer satisfaction.

Skills

Customer service

Attention to detail

Urgency

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented