Service Associate - Bank Teller (For Pooling)

RCBC; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in Cebu City seeks a Customer Service–oriented Teller to deliver efficient over-the-counter service in the Business Center, while ensuring compliance with BSP/AMLA rules and bank policies.

You will support the Service Manager by maintaining fast, accurate processing, handling queries, and rotating to branches when required, with overtime as needed.

Qualifications

• Bachelor's degree or higher; business or service field preferred.
• Fresh graduates welcome; 1 year in Branch Operations preferred.
• Willing to work overtime and be rotated across branches.
• Strong sense of urgency and service orientation.

Responsibilities

• Performs teller functions and over-the-counter services.
• Processes new accounts and back-office tasks per Branch Operations Manual.
• Resolves customer queries and complaints quickly and accurately.

Skills

Teller duties

Customer service

Time management

Regulatory compliance

Education

Bachelor's degree or higher

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented