Service Associate (Bank Teller)

RCBC; Taytay; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

RCBC in Taytay is seeking a customer-focused banking professional to provide over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA regulations, identify risks, and support business objectives through excellent customer service.

The role includes potential assignments within the Taytay area and an emphasis on accuracy and efficiency. The ideal candidate is a graduate of any 4-year course, with fresh graduates encouraged to apply, and possesses empathy, strong

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to handle complexity and make decisions efficiently.
• Strong security awareness and monitoring skills.
• Empathic, client-oriented and service-focused.
• Committed to order, quality and accuracy.

Responsabilités

• Provide competent, timely, and error-free over-the-counter services to customers.
• Ensure compliance with internal policies and BSP/AMLA regulations.
• Identify risk areas and implement bank policies to mitigate risk.
• Support business objectives through excellent customer service within the branch.
• Willing to be assigned to Taytay and other Business Center locations.
• Strive for efficiency and maintain service standards and accurate processing of transactions.
• Assist in process improvements and technology implementations used in the branch.
• Engage with clients to deliver exceptional customer experience.
• Maintain orderly administrative functions as assigned.

Connaissances

Customer service

Attention to detail

Time management

Empathy

Decision making

Security awareness

Client engagement

Formation

4-year degree

Description du poste

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Taytay

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.