Service Associate (Bank Teller)

RCBC; Pasig; On-site; PHP 220,000 - 320,000; Full time

Job summary

RCBC is seeking a responsible individual to provide accurate, timely over-the-counter services at the Pasig Business Center. You will ensure compliance with BSP/AMLA regulations and internal policies while supporting branch objectives and safeguarding client transactions.

As part of the team, you will maintain high service standards, engage with clients professionally, and contribute to process improvements. Fresh graduates are welcome to apply for this entry-level role in Pasig.

Qualifications

• Must have completed a 4-year course.
• Fresh graduates are welcome to apply.
• Capable to handle complexity, make efficient decisions, and manage time effectively.
• Has monitoring skills and security awareness.

Responsibilities

• Ensure efficiency in line with the Business Center's service standards (e.g., wait times, accuracy).
• Support process improvements and technology implementation across branch systems per bank policies.
• Engage with the branch's clients to provide excellent customer service and experience.
• Perform administrative functions diligently and systematically.

Skills

Customer service

Over-the-counter transactions

Regulatory compliance

Attention to detail

Communication skills

Education

4-year course

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Pasig

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Pasig

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.