Service Associate (Bank Teller)

RCBC; Baliwag; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC Baliuag is seeking a customer service professional to provide reliable over-the-counter services in the Business Center. You will ensure compliance with internal policies and BSP/AMLA regulations while recognizing risk areas and applying bank procedures.

The role supports branch objectives through excellent customer service and related initiatives. Ideal candidates are graduates of any 4-year course, fresh graduates are welcome, and you should be able to work efficiently, engage with

Qualifications

• Graduate of any 4-year course.
• Able to handle customer inquiries with accuracy and courtesy.
• Capable of working in a regulated financial environment with attention to policies.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies and BSP/AMLA regulations.
• Identify risk areas and implement bank policies to eliminate risks.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Attention to detail

Time management

Decision making

Empathy

Education

Bachelor's degree or 4-year course

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Baliuag

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Baliuag

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.