Service Associate (Bank Teller)

RCBC; Calamba; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC is seeking candidates for a role in the Business Center to provide accurate over-the-counter services and ensure compliance with BSP/AMLA regulations. You will identify risk areas and apply bank policies, supporting branch objectives through strong customer service and service-related initiatives.

The position requires willingness to be assigned at Carmelray. The ideal candidate should have a 4-year degree, be capable of handling complex tasks, and demonstrate empathy and security awareness

Qualifications

• Graduate of any 4-year course.
• Ability to deal with complexity and make efficient decisions.
• Diligence and time management in daily tasks.
• Empathy and effective client engagement.
• Sense of security awareness in bank operations.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external rules.
• Recognize risk areas and eliminate risks by implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the Carmelray area.

Skills

Decision making

Time management

Diligence

Empathy

Security awareness

Customer service

Engage with clients

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations:CARMELRAY
  

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations:CARMELRAY
  

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.
  

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.