Service Associate (Bank Teller)

RCBC; Lucena; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines is seeking a Customer Service professional for the Business Center to provide over-the-counter services with accuracy and strict regulatory compliance. The role emphasizes risk-aware operations under BSP/AMLA rules and supports branch objectives through strong service delivery.

The ideal candidate is a 4-year degree holder, with fresh graduate candidates welcomed. Empathy, security awareness, and excellent time management are essential to perform the role effectively.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient decision-making, and good time management.
• Has monitoring skills with a sense of security awareness.
• Empathic and engaging with people.
• Compassionate, service-oriented, and committed to order, quality and accuracy.

Responsibilities

• Provide efficient over-the-counter services with accuracy and compliance to policies.
• Support process improvements and technology implementation in branch systems.
• Engage with clients to deliver excellent customer service and experience.
• Perform administrative functions in a systematic, timely manner.

Skills

Customer service

Empathy

Time management

Education

4-year course

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.