Service Associate (Bank Teller)

RCBC; Taytay; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in Taytay, Philippines, is seeking a Customer Service Associate for the Business Center. You will provide accurate over-the-counter services, adhere to BSP/AMLA regulations, and help maintain branch standards while supporting business objectives.

Fresh graduates are welcome. The role requires empathy, attention to detail, and strong time-management to handle diverse client needs and ensure secure, compliant transactions.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable of dealing with complexity and making efficient decisions.
• Empathetic, security-conscious and accuracy-oriented.

Responsibilities

• Provide competent, timely and error-free over-the-counter services at the Business Center.
• Ensure compliance with internal policies and BSP/AMLA regulations.
• Identify risk areas and minimize risks by following bank policies.
• Support branch objectives through excellent customer service delivery.
• Willing to be assigned in Taytay.

Skills

Customer service

Attention to detail

Communication skills

Time management

Education

Bachelor's degree (4-year)

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Taytay

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Taytay

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.