Service Associate (Bank Teller)

RCBC; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

RCBC in Taguig seeks a customer service professional to deliver competent, timely, and error-free over-the-counter services in the Business Center. You will ensure compliance with BSP/AMLA regulations and bank policies, while recognizing risk areas and eliminating risks through proper procedures.

As part of the team, you will support branch objectives through excellent service delivery and be willing to be assigned to Fort Bonifacio Burgos Circle, McKinley Hills, or AY Yuchengco, focusing on

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision‑making, diligent, and practices effective time management.
• Empathic and able to engage with people.
• Highly compassionate and service oriented.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and service-related initiatives of the branch.
• Willing to be assigned to Fort Bonifacio Burgos Circle; Mckinley Hills; AY Yuchengco.

Skills

Customer service

Time management

Decision making

Empathy

Communication

Education

Bachelor’s degree or 4-year course

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Fort Bonifacio Burgos Circle; Mckinley Hills; AY Yuchengco

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Fort Bonifacio Burgos Circle; Mckinley Hills; AY Yuchengco

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.