Service Associate (Bank Teller)

RCBC; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC in Cagayan de Oro City seeks a Customer Service/Bank Teller role to provide over-the-counter services with accuracy and speed. You will ensure compliance with BSP/AMLA rules and bank policies while minimizing risks and supporting branch objectives.

The ideal candidate communicates well, empathizes with clients, and can handle administrative tasks efficiently, with fresh graduates welcome to apply. Willingness to be assigned locally is required.

Qualifications

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., line wait, turnaround time, error-free processing).
• Support process improvements and technology implementations in branch systems per bank policies.
• Capable of engaging with clients to deliver excellent customer service and experience.
• Handle administrative functions in a systematic, organized manner.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP/AMLA regulations and other external rules.
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures.
• Willing to be assigned in Cagayan de Oro City and support branch objectives.

Skills

Customer service

Risk awareness

Time management

Empathy

Education

Graduate of any 4-year course

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Cagayan de Oro City

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Cagayan de Oro City

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.