Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Quezon City; On-site; PHP 179,000 - 257,000; Full time

Job summary

RCBC Loyola Heights Katipunan BC in Quezon City is seeking a Customer Service Teller to provide competent, timely over-the-counter services to clients while ensuring compliance with BSP/AMLA regulations and bank policies.

You will engage with customers, handle transactions accurately, and support branch service standards through efficient processing and strong attention to detail in a fast-paced financial center.

Qualifications

• Graduate of any 4-year course (Open to fresh graduates).
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
• Willing to be assigned at RCBC Loyola Heights Katipunan BC (Quezon City).

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions).
• Support in various process improvement and technology implementation on all systems being used in the branch and implement accurately in line with the prescribed policies and procedures of the bank.
• Engage with the business center's clients and offer excellent customer service and experience.
• Work in a systematic manner to keep up with administrative functions delegated.

Skills

Decision making

Time management

Empathy

Security awareness

Attention to detail

Compassion

Education

4-year degree

Job description

About the role

Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Key responsibilities

• Ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions)

• Support in various process improvement and technology implementation on all systems being used in the branch and implement accurately in line with the prescribed policies and procedures of the bank

• Engage with the business center's clients and offer excellent customer service and experience

• Work in a systematic manner to keep up with administrative functions delegated

About you

• Graduate of any 4-year course (Open to fresh graduates)

• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management

• Has controlling and monitoring skills and has a sense of security awareness

• Empathic and can easily engage with people

• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy

• Willing to be assigned at RCBC Loyola Heights Katipunan BC (Quezon City)