Service Associate (Bank Teller)

RCBC; Butuan; Sur place; PHP 180 000 - 300 000; Plein temps

Résumé du poste

RCBC in the Philippines seeks a front-line associate for the Butuan City Business Center to deliver efficient over-the-counter services and ensure compliance with BSP/AMLA regulations and bank policies.

The role emphasizes risk awareness, accuracy, and service quality, contributing to branch initiatives. Fresh graduates are welcome; a 4-year degree is required.

Qualifications

• Customer service orientation with the ability to handle multiple tasks
• Knowledge of BSP/AMLA regulations is a plus
• Strong attention to detail and accuracy in processing transactions
• Demonstrated time management and prioritization skills

Responsabilités

• Provide competent, timely over-the-counter services to customers at the Business Center
• Ensure compliance with internal policies, BSP/AMLA regulations and other external rules
• Recognize risk areas and mitigate risks by adhering to bank policies and procedures
• Support branch objectives through excellent customer service and service-related initiatives
• Be willing to be assigned in Butuan City

Connaissances

Customer service

Regulatory compliance

Attention to detail

Time management

Formation

4-year degree

Description du poste

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Butuan City

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Butuan City

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.