Service Advisor - Body & Paint

Inchcape; Philippines; On-site; PHP 300,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Health and wellness benefits

Dynamic and supportive work环境

Employee engagement programs

Job summary

ICATS Motors Inc. is seeking a Body & Paint Service Advisor to join our growing aftersales team. You will handle customer inquiries, explain repair procedures, and coordinate with technicians, parts, and insurers to ensure smooth service workflows.

The role requires a Bachelor's degree in a related field and 1–2 years in automotive aftersales, with strong communication and organizational skills. A valid driver's license is essential, and a proactive, customer-focused mindset is valued.

Qualifications

• Bachelor's degree in Automotive Technology, Engineering, Business Administration, or related field.
• 1–2 years of experience in automotive aftersales, body repair, painting, or service advisory.
• Knowledge of automotive body repair processes, paint systems, and insurance claim procedures is an advantage.
• Proficient in Microsoft Office and service management systems.
• Strong communication and customer service skills; highly organized and detail-oriented.
• Must possess a valid driver's license and driving experience.

Responsibilities

• Receive and assist customers requiring body repair and paint services.
• Conduct vehicle damage inspections and prepare accurate repair estimates.
• Explain repair procedures, timelines, and costs to customers clearly and professionally.
• Coordinate with Body & Paint Technicians, Parts Department, and Insurance Representatives to ensure efficient workflow.
• Monitor the progress of repair jobs and provide regular updates to customers.
• Process service orders, repair documentation, warranty claims, and insurance-related requirements.
• Ensure customer concerns are addressed promptly and professionally.
• Perform final vehicle inspections prior to release and ensure customer satisfaction.
• Maintain accurate service records and reports.

Skills

Customer service

Communication

Negotiation

Detail-oriented

Driver's license

Microsoft Office

Education

Bachelor's degree in Automotive Technology, Engineering, Business Administration, or related field

Tools

Microsoft Office

Job description

Service Advisor - Body & Paint

Company : Inchcape Job Type : Full Time Philippines

Job Description - Service Advisor - Body & Paint

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Join Our Team at ICATS Motors Inc.!

ICATS Motors Inc. is looking for a customer-focused and detail-oriented Body & Paint Service Advisorto join our growing aftersales team. If you have a passion for automotive service, excellent customer relations skills, and experience in body repair and paint processes, we would love to hear from you.

Position: Body & Paint Service Advisor

Employment Type:Full-Time

Key Responsibilities

• Receive and assist customers requiring body repair and paint services.
• Conduct vehicle damage inspections and prepare accurate repair estimates.
• Explain repair procedures, timelines, and costs to customers clearly and professionally.
• Coordinate with Body & Paint Technicians, Parts Department, and Insurance Representatives to ensure efficient workflow.
• Monitor the progress of repair jobs and provide regular updates to customers.
• Process service orders, repair documentation, warranty claims, and insurance-related requirements.
• Ensure customer concerns are addressed promptly and professionally.
• Perform final vehicle inspections prior to release and ensure customer satisfaction.
• Maintain accurate service records and reports.

Qualifications

• Bachelor's degree in Automotive Technology, Engineering, Business Administration, or a related field.
• At least1–2 years of experiencein automotive aftersales, body repair, painting, or service advisory functions.
• Knowledge of automotive body repair processes, paint systems, and insurance claim procedures is an advantage.
• Strong communication, negotiation, and customer service skills.
• Proficient in Microsoft Office applications and service management systems.
• Highly organized, detail-oriented, and capable of handling multiple customer concerns simultaneously.
• Must possess a valid driver's license and has driving experience.

What We Offer

• Competitive compensation package
• Career growth and development opportunities
• Health and wellness benefits
• Dynamic and supportive work environment
• Employee engagement programs

ICATS Motors Inc.is committed to building a diverse and talented workforce. We encourage qualified candidates to apply and become part of our mission to deliver exceptional automotive service and customer satisfaction.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.