Body & Paint Service Expert

Inchcape; Philippines; On-site; PHP 300,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Health and wellness benefits

Dynamic and supportive work环境

Employee engagement programs

Job summary

ICATS Motors Inc. is seeking a Body & Paint Service Advisor to join our growing aftersales team. You will handle customer inquiries, explain repair procedures, and coordinate with technicians, parts, and insurers to ensure smooth service workflows.

The role requires a Bachelor's degree in a related field and 1–2 years in automotive aftersales, with strong communication and organizational skills. A valid driver's license is essential, and a proactive, customer-focused mindset is valued.

Qualifications

• Bachelor's degree in Automotive Technology, Engineering, Business Administration, or related field.
• 1–2 years of experience in automotive aftersales, body repair, painting, or service advisory.
• Knowledge of automotive body repair processes, paint systems, and insurance claim procedures is an advantage.
• Proficient in Microsoft Office and service management systems.
• Strong communication and customer service skills; highly organized and detail-oriented.
• Must possess a valid driver's license and driving experience.

Responsibilities

• Receive and assist customers requiring body repair and paint services.
• Conduct vehicle damage inspections and prepare accurate repair estimates.
• Explain repair procedures, timelines, and costs to customers clearly and professionally.
• Coordinate with Body & Paint Technicians, Parts Department, and Insurance Representatives to ensure efficient workflow.
• Monitor the progress of repair jobs and provide regular updates to customers.
• Process service orders, repair documentation, warranty claims, and insurance-related requirements.
• Ensure customer concerns are addressed promptly and professionally.
• Perform final vehicle inspections prior to release and ensure customer satisfaction.
• Maintain accurate service records and reports.

Skills

Customer service

Communication

Negotiation

Detail-oriented

Driver's license

Microsoft Office

Education

Bachelor's degree in Automotive Technology, Engineering, Business Administration, or related field

Tools

Microsoft Office

Job description

ICATS Motors Inc. is seeking a Body & Paint Service Advisor to join our growing aftersales team. You will handle customer inquiries, explain repair procedures, and coordinate with technicians, parts, and insurers to ensure smooth service workflows.

The role requires a Bachelor's degree in a related field and 1–2 years in automotive aftersales, with strong communication and organizational skills. A valid driver's license is essential, and a proactive, customer-focused mindset is valued.