Business Development Center Officer

Inchcape; Philippines; On-site; PHP 260,000 - 340,000; Full time

Job summary

Inchcape is seeking a dynamic Business Development Center Officer in the Philippines to drive service retention, improve workshop utilization, and strengthen customer relationships through centralized engagement and proactive follow-ups. You will coordinate with dealership teams to schedule service appointments and ensure a smooth booking experience.

The role emphasizes handling customer concerns, maintaining accurate CRM records, and reporting on performance metrics.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or any related field.
• Experience in customer service, call center, or automotive aftersales is an advantage.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer interactions efficiently.
• Proficiency in CRM tools and Microsoft Office applications.

Responsibilities

• Contact customers for service reminders, including PMS, recalls, and special campaigns
• Support aftersales retention initiatives such as loyalty programs, accessories promotions, and warranty campaigns
• Execute centralized reactivation campaigns for lapsed service customers
• Coordinate with dealership teams to schedule and manage service appointments
• Ensure a seamless booking experience for customers to improve show-up rates
• Follow up on Net Promoter Score (NPS) detractors and support service recovery efforts in collaboration with CX teams
• Handle customer concerns and complaints, escalating when necessary to ensure timely and satisfactory resolution
• Monitor ongoing customer cases to ensure proper closure
• Maintain accurate and up-to-date customer records in CRM systems
• Generate and provide reports on customer contact performance and booking metrics
• KPIs: service booking rate, customer contact rate, show-up rate, customer complaint resolution rate

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM tools

Microsoft Office

Job description

Business Development Center Officer

Company : Inchcape Job Type : Full Time Philippines

Job Description - Business Development Center Officer

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Job Summary

IC Automotive Inc. is seeking dynamic and customer-focused Business Development Center (BDC) Agents to support our aftersales operations. The role is responsible for driving service retention, increasing workshop utilization (UR), and strengthening customer relationships through centralized customer engagement, proactive follow-ups, and effective complaint handling.

Key Responsibilities

Customer Engagement & Retention

• Contact customers for service reminders, including PMS, recalls, and special campaigns


• Support aftersales retention initiatives such as loyalty programs, accessories promotions, and warranty campaigns


• Execute centralized reactivation campaigns for lapsed service customers

Appointment & Coordination

• Coordinate with dealership teams to schedule and manage service appointments


• Ensure a seamless booking experience for customers to improve show-up rates

Customer Experience Management

• Follow up on Net Promoter Score (NPS) detractors and support service recovery efforts in collaboration with Customer Experience (CX) teams


• Handle customer concerns and complaints, escalating when necessary to ensure timely and satisfactory resolution


• Monitor ongoing customer cases to ensure proper closure

CRM & Reporting

• Maintain accurate and up-to-date customer records in CRM systems


• Generate and provide reports on customer contact performance and booking metrics

Key Performance Indicators (KPIs)

• Service booking rate


• Customer contact rate


• Show-up rate


• Customer complaint resolution rate

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or any related field


• Experience in customer service, call center, or automotive aftersales is an advantage


• Strong communication and interpersonal skills


• Ability to manage multiple customer interactions efficiently


• Proficiency in CRM tools and Microsoft Office applications

Reporting Line

• Reports directly to the BDC Manager

Why Join IC Automotive Inc.?

• Be part of a globally recognized automotive group


• Opportunity to grow within aftersales and customer experience functions


• Dynamic and collaborative work environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.