Premium Automotive Service Concierge

Toyota Iligan City; Philippines; On-site; PHP 246,000 - 357,000; Full time

Job summary

Toyota Iligan City seeks a Service Advisor to act as the primary liaison between customers and the service department, ensuring a smooth and efficient service experience. This role emphasizes strong communication and organizational skills to diagnose issues, recommend services, and maintain Toyota Iligan's high standards of service excellence.

You will greet customers, document issues, coordinate with technicians, schedule appointments, and keep clients informed about progress, costs, and

Qualifications

• Bachelor's Degree in any field is required.
• Basic automotive knowledge is required.
• Excellent communication skills to interact with customers and team members.
• Reliable with high integrity and a strong work ethic.
• Eye for detail and accuracy in documenting service details.
• Pleasing personality to foster positive customer relationships.
• Ability to work well in a process-driven environment.

Responsibilities

• Greet customers and assist them with service inquiries.
• Listen carefully to customer concerns and document issues for vehicle diagnosis.
• Provide professional advice and recommend maintenance and repair services.
• Schedule service appointments and coordinate with the service team.
• Explain service recommendations to customers in an understandable manner.
• Prepare accurate job orders and ensure details are included.
• Explain benefits of suggested services and the value of vehicle maintenance.
• Keep customers informed about progress, costs, and completion timelines.
• Ensure smooth handover after service completion.
• Address inquiries, concerns, and complaints promptly and professionally.
• Maintain Toyota Iligan's reputation for excellent service.
• Conduct follow-up calls for customer satisfaction feedback.
• Maintain records of customer information, service histories, and repair details.
• Prepare and submit service reports and documentation as required.

Skills

Communication skills

Automotive knowledge

Detail-oriented

Reliability & integrity

Team coordination

Education

Bachelor's degree in any field

Job description

Toyota Iligan City seeks a Service Advisor to act as the primary liaison between customers and the service department, ensuring a smooth and efficient service experience. This role emphasizes strong communication and organizational skills to diagnose issues, recommend services, and maintain Toyota Iligan's high standards of service excellence.

You will greet customers, document issues, coordinate with technicians, schedule appointments, and keep clients informed about progress, costs, and