Service Advisor

Autokid Mobility Solutions; Oas; On-site; PHP 300,000 - 460,000; Full time

Job summary

Autokid Mobility Solutions in the Philippines is seeking a Service Advisor to assist customers with vehicle service needs, prepare estimates, and coordinate repairs with the shop team.

The role emphasizes strong communication, precise documentation, and clear explanations of repairs, costs, and timelines to customers in a fast-paced automotive service environment on-site.

Qualifications

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field preferred.
• Experience as a Service Advisor or similar automotive after-sales role is an advantage.
• Knowledge of automotive repair, preventive maintenance, and vehicle parts.
• Good communication, customer service, and coordination skills.
• Computer literate and able to prepare service-related reports and documentation.
• Customer-oriented, organized, and detail-oriented.
• Willing to work on-site and in a fast-paced automotive service environment.

Responsibilities

• Receive and assist customers with vehicle repair and maintenance concerns.
• Prepare job orders, service estimates, and repair recommendations.
• Explain repairs, parts, labor costs, and estimated completion time to customers.
• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.
• Monitor the progress of vehicle repairs and provide regular updates to customers.
• Conduct vehicle release and explain completed repairs and services to customers.
• Handle customer inquiries, complaints, and service-related concerns professionally.
• Follow up with customers regarding service satisfaction and additional repair recommendations.
• Ensure proper documentation and accurate encoding of service transactions.
• Promote preventive maintenance, repair services, and other after-sales products.
• Ensure compliance with company service standards, safety procedures, and policies.

Skills

Customer service

Communication skills

Coordination

Documentation

Computer literacy

Attention to detail

On-site work

Education

Bachelor's degree in Automotive Technology, Mechanical Engineering, or related field

Tools

MS Office

Service management software

Excel

Job description

Job Summary: Responsible for assisting customers with their vehicle service needs, coordinating repair and maintenance activities, and ensuring excellent customer service throughout the service process.

Key Responsibilities:

• Receive and assist customers with vehicle repair and maintenance concerns.

• Conduct initial vehicle inspection and accurately document customer complaints.

• Prepare job orders, service estimates, and repair recommendations.

• Explain required repairs, parts, labor costs, and estimated completion time to customers.

• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.

• Monitor the progress of vehicle repairs and provide regular updates to customers.

• Conduct vehicle release and explain completed repairs and services to customers.

• Handle customer inquiries, complaints, and service-related concerns professionally.

• Follow up with customers regarding service satisfaction and additional repair recommendations.

• Ensure proper documentation and accurate encoding of service transactions.

• Promote preventive maintenance, repair services, and other after-sales products.

• Ensure compliance with company service standards, safety procedures, and policies.

Qualifications:

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field preferred.

• With experience as a Service Advisor or similar automotive after-sales role is an advantage.

• Knowledge of automotive repair, preventive maintenance, and vehicle parts.

• Good communication, customer service, and coordination skills.

• Computer literate and able to prepare service-related reports and documentation.

• Customer-oriented, organized, and detail-oriented.

• Willing to work on-site and in a fast-paced automotive service environment.