Service Admin

Grand Canyon Multi-Holdings, Inc.; Tarlac City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines seeks an Administrative Officer to prepare reports, manage service and warranty processes, and support the service department with KPI reporting and document control.

The role requires a Bachelor's degree in Administration, strong MS Office skills, and the ability to meet deadlines while maintaining accuracy and organization.

Qualifications

• Bachelor's degree in Administration or equivalent.
• Proven work experience as an Administrative Officer, Administrator, or similar role.
• Experience in the After Sales Service Department is an advantage.
• With advanced experience with office management software like MS Office such as MS Excel (Pivot), MS Word, etc.
• Excellent written and verbal communication skills, must be detail-oriented.
• Solid knowledge of office procedures, responsible and hardworking.
• Ability to work under strict deadlines and under pressure.

Responsibilities

• Prepares reports for the Manufacturers/company as follows but not limited to Service Manpower
• Update, Non-F1 Report, Open repair orders, DCS
• Prepares daily/weekly KPI reports and submits them to the Service Manager not later than 10:00AM of the following day.
• Prepares requests for uniforms, safety shoes, and coordinates with the Purchasing Section
• Maintains records and monitors technician training time and manpower turnover.
• Assist Body and Paint(BP) personnel in preparing reports, typing quotations, and attending to BP customers when needed.
• Maintains an updated and organized service department file.
• Promotes 5S in the work at all times.
• Process warranty approval, claims, and repair orders.
• Ensures warranty paper works are properly documented and processed correctly.
• Keep abreast of technical bulletins and campaigns.
• Process warranty payment and/or claims to the dealer in coordination with the accounting personnel for RO, invoices, and other documents.
• Secures cost incurred on warranty work performed by technicians.
• Ensures orderliness and cleanliness of Warranty Storage and Warranty tags.
• Accomplish Warranty Reports deadlines to distributors.
• Updates and monitors data reports as assigned by the supervisor.
• Observe company policies, rules, and regulations.
• Performs other duties assigned from time to time.

Skills

Office management

MS Excel Pivot

Communication

Detail-oriented

Education

Bachelor's degree in Administration

Tools

MS Word

MS Excel

Job description

Job Description:

• Prepares reports for the Manufacturers/company as follows but not limited to Service Manpower
• Update, Non-F1 Report, Open repair orders, DCS
• Prepares daily/weekly KPI reports and submits them to the Service Manager not later than 10:00AM of the following day.
• Prepares requests for uniforms, safety shoes, and coordinates with the Purchasing Section
• Maintains records and monitors technician training time and manpower turnover.
  
• Assist Body and Paint(BP) personnel in preparing reports, typing quotations, and attending to BP
  customers when needed.
• Maintains an updated and organized service department file.
• Promotes5Sintheworkatalltimes.
• Process warranty approval,claims, and repair orders.
  
• Ensures warranty paper works areproperly documented and processedcorrectly.
• Keep a breast oftechnical bulletins and campaigns.
• Process warranty payment and/or claims to the dealer in coordination with the accountingpersonnel for RO, invoices, and other documents.
• Secures cost incurred on warranty work performed by technicians.
• Ensures orderliness and cleanliness of Warranty Storage and Warranty tags.
• Accomplish Warranty Reports deadlines to distributors.
• Updates and monitors data reports as assigned by the supervisor
• Observe company policies,rules,and regulations.
• Performs other duties assigned from time to time,

Job Qualifications:

• Must be a Bachelor's degree in Administration or equivalent
• Proven work experience as an Administrative Officer, Administrator, or similar role.
• Experience in the After Sales Service Department is an advantage
With advanced experience with office management software like MS Office such as MS Excel(PIVOT), MS Word, etc.
• Excellent written and verbal communication skils, must be detail-oriented
• Solid knowledge of office procedures, responsible and hardworking
• Ability to work under strict deadlines can work under pressure