Server - Mireio

RAFFLES; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

RAFFLES Makati invites hospitality professionals to join our luxury hotel team in Manila's financial district. As a guest services associate, you will handle daily outlet operations, address guest concerns, uphold service standards, and ensure cleanliness and efficiency across the workstation.

The ideal candidate has a hospitality degree, at least one year in fine dining or luxury hotel customer service, strong communication and organizational skills, and proficiency in Microsoft Office and

Qualifications

• Graduate of a degree in hospitality management or related discipline is an asset.
• Minimum of one year experience in fine dining hospitality or luxury hotel customer service is advantageous.
• Excellent communication and organizational skills are required.
• Knowledgeable in Microsoft Office and restaurant reservation software.

Responsibilities

• Engages with daily operations of outlet services, handling guest concerns and maintaining standards.
• Receives beverage orders, takes orders, and ensures workstation cleanliness and efficiency.
• Organizes outlet reservations and provides prompt, courteous food and beverage service.

Skills

Excellent communication

Organizational skills

Teamwork

Education

Hospitality degree or related discipline

Tools

Microsoft Office

Reservation software

Job description

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Engages with daily operations of outlet services such as but not limited to effectively handling customer concerns, implements standards of service for guests, and maintaining cleanliness and condition of work areas.
• Provides prompt, courteous, and efficient services by receiving beverage orders according to standards, taking orders, and ensuring that workstation is clean.
• Organizes outlet reservations and provides prompt, courteous and efficient food and beverage service.

Qualifications

• Graduate of a degree in hospitality management or a related discipline is an asset.
• Minimum of one (1) year experience in fine dining hospitality or customer service in a luxury hotel is an advantage.
• Excellent communication and organizational skills that can handle a multitude of tasks while working cohesively as part of a team.
• Knowledgeable in Microsoft Office applications and restaurant reservation software.