Senior Workforce Manager

Bravissimo Resourcing Inc.; Cebu City; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

A leading resourcing company in Cebu is seeking a Senior Workforce Manager to oversee workforce management operations. The ideal candidate should have over 10 years of experience, with a minimum of 5 years in a senior management role, proficient in workforce management software and operations. Responsibilities include strategic planning and improving operational efficiency across multiple markets. This role offers a performance bonus and other incentives.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field preferred.
• 10+ years of experience in Workforce Management with at least 5 years in a senior management role.
• Proven track record managing large-scale WFM operations.
• Advanced proficiency in WFM software, analytics tools, and financial management systems.
• Strong understanding of contact center operations, client relations, and vendor management.
• Excellent leadership, communication, and problem-solving skills.
• Experience in managing budgets and driving financial performance in WFM operations.

Responsibilities

• Oversee scheduling and reporting for workforce management operations.
• Improve operational efficiency across multiple markets.
• Manage budgets and drive financial performance.

Skills

Leadership skills

Communication skills

Problem-solving skills

Financial management

WFM software expertise

Analytics tools

Financial management systems

Contact center operations

Education

Bachelor’s degree in business administration or related field

Tools

WFM software

Financial management systems

Analytics tools

Job description

On-site - Cebu >10 Yrs Exp Bachelor Full-time

Job Description

The Senior Workforce Manager role at TDCX involves strategic workforce planning and working closely with the Workforce Director to develop and implement strategic action plans for workforce management operations. This role entails overseeing scheduling, reporting, and performance data analysis to improve operational efficiency across multiple markets.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

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What we're looking for:

• Bachelor’s degree in business administration, Operations Management, or related field, preferred but not required
• 10+ years of experience in Workforce Management, with at least 5 years in a senior management role
• Proven track record of managing large-scale WFM operations for major clients
• Advanced proficiency in WFM software, analytics tools, and financial management systems
• Strong understanding of contact center operations, client relations, and vendor management
• Excellent leadership, communication, and problem-solving skills
• Experience in managing budgets and driving financial performance in WFM operations.

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines