WORKFORCE MANAGEMENT EXECUTIVE | BPO

The Hird Corp.; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Commission

Performance bonus

Holiday gifts

Incentives

Job summary

The Hird Corp. is seeking an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations in Cebu City. You will analyze performance metrics and collaborate with stakeholders to meet service level targets.

Requires 3–5+ years in WFM or RTA, strong analytical and communication skills, and willingness to work 100% onsite in Cebu City. The position offers comprehensive training, competitive salary, and government-mandated benefits.

Qualifications

• Bachelor's degree or college graduate.
• 3–5+ years of experience in Workforce Management (WFM) or Real-Time Analyst (RTA).
• Strong analytical and workforce planning skills.
• Excellent communication and stakeholder management abilities.
• Willing to work 100% onsite in Cebu City.
• Competitive salary package and opportunities for growth.
• Comprehensive training and continuous learning opportunities.
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• English language proficiency.
• Problem solving and organizational skills.
• Call Centre Scheduling experience.

Responsibilities

• Support workforce planning, forecasting, scheduling, and real-time operations.
• Analyze performance metrics to optimize staffing.
• Collaborate with stakeholders to meet service level targets.
• Ensure alignment with operational objectives.

Skills

Workforce Management

Analytical skills

Stakeholder management

Communication

Organizational skills

Education

Bachelor's degree

Job description

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time

Job Description

We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to ensure service level targets and operational objectives are achieved efficiently.

Employee Recognition and Rewards

Commission, Performance Bonus, Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Qualifications:

• College Graduate
• At least 3–5+ years of experience in Workforce Management (WFM) or Real-Time Analyst (RTA) roles
• Strong analytical and workforce planning skills
• Excellent communication and stakeholder management abilities
• Willing to work 100% onsite in Cebu City
• Competitive salary package
• Career growth and advancement opportunities
• Comprehensive training and continuous learning opportunities
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• English Language
• Problem Solving
• Organizational Skills
• People Skills
• Call Centre Scheduling