WFM Lead/ MIS Lead

RSD Human Resource Management Consultancy; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Job Training

Job summary

RSD Human Resource Management Consultancy is seeking a skilled Workforce Management Analyst on-site in Cebu, with 2-5 years of experience and a Bachelor’s degree. You will lead workforce management initiatives, develop MIS reporting, and use Power BI and Excel to present insights to stakeholders.

Join a role offering professional development and a performance bonus, health and life insurance, and a collaborative cross-functional team within the BPO sector.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 2–5 years of experience in workforce management or MIS roles.
• Proficiency in WFM tools, Power BI, VBA, and advanced MS Excel.
• Strong analytical skills with attention to detail and problem-solving abilities.
• Ability to collaborate and communicate effectively with team members and stakeholders.

Responsibilities

• Lead workforce management initiatives to optimize resource allocation and performance.
• Develop and maintain MIS to provide accurate reporting and analytics.
• Utilize WFM tools to monitor and forecast staffing needs for BPO operations.
• Prepare and present insightful data visualizations using Power BI and MS Excel.
• Collaborate with cross-functional teams to communicate workforce strategies effectively.

Skills

WFM tools

Power BI

VBA

MS Excel

Education

Bachelor’s degree in Business Administration / Information Technology

Job description

RSD Human Resource Management Consultancy

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training

Description

• Lead workforce management initiatives to optimize resource allocation and performance.
• Develop and maintain Management Information Systems (MIS) to provide accurate reporting and analytics.
• Utilize WFM tools to monitor and forecast staffing needs for BPO operations.
• Prepare and present insightful data visualizations using Power BI and MS Excel.
• Collaborate with cross-functional teams to ensure effective communication of workforce strategies.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience Level: 2-5 years of experience in workforce management or MIS roles.
• Skills and Competencies: Proficiency in WFM tools, Power BI, VBA, and advanced MS Excel.
• Qualities and Traits: Strong analytical skills with attention to detail and excellent problem-solving abilities.
• Responsibilities and Duties: Ability to collaborate and communicate effectively with team members and stakeholders.

BPO/ Call Center Industry WFM Tools Workforce Management MIS Power BI VBA MS Excel

HR Manager RSD Human Resource Management Consultancy

Working Location

RDS Human Resource Management Consultancy