Call Center Workforce Manager (Cebu City) - Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Call Center Workforce Manager to lead workforce planning and performance in Cebu City. This onsite role requires strong analytics, dashboards, and a proactive management approach. The candidate should have extensive experience in Excel, MIS reporting, and people leadership.

Start ASAP. Work arrangement is 100% onsite in Cebu, following US business hours. Educational background must be college graduate with proven supervisory experience.

Qualifications

• Minimum 5–7 years of relevant experience.
• At least 2 years of supervisory experience.
• Advanced Excel skills (VLOOKUP, Pivot Table).
• Experience in reporting and dashboards creation.

Skills

Advanced Excel

People management

Analytical skills

MIS reporting

Problem solving

MS Office

Education

College Graduate

Tools

MS Office

Job description

Call Center Workforce Manager (Cebu City) - Onsite

About the job Call Center Workforce Manager (Cebu City) - Onsite

About the job WFM (Cebu) | Onsite

Nature Of the Account: Support and Leadership

Start Date: ASAP

Work Arrangement: 100% Onsite | Cebu

Shift Schedule | Restdays: US Business hours

Educational Requirement: College Graduate

Work Experience:

• At least 5 to 7 years relevant experience
• At least 2 years of supervisory experience
• Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
• Report and dashboards creation

Requirements:

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
• Good Interpersonal & people management skills with good problem solving approach.
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• RTA/ MIS Experience is advantageous.
• Can work with minimal supervision and has initiative.