Senior Manager, Workforce Forecasting & Scheduling

Concentrix; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Concentrix is seeking a Sr. Manager in Workforce Management in Makati to lead a team responsible for forecasts, capacity plans, schedules, and post-day performance analysis.

The role executes the workforce strategy across programs, partnering with operations, BD, and clients to optimize staffing and service levels. The position requires a degree in a related field with substantial progressive leadership experience, strong communication, analytics, and advanced MS Office skills to drive

Qualifications

• Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
• Experience with forecasting, capacity planning and scheduling software tools
• Excellent communication skills, both written and verbal
• Advanced Microsoft Office skills
• Demonstrated ability to mentor, coach and provide direction to a team
• Demonstrated ability to take initiative and ownership with focus on continuous improvement

Responsibilities

• Review completed forecasts, schedules, and plans to ensure completion, accuracy, and adherence to standards.
• Partner with Business Development, Operations, and Clients to develop new models for staffing and volume changes.
• Lead reviews of Call Center efficiency and customer service performance to meet client needs and Concentrix financial performance.
• Partner with support functions to ensure forecasting, planning, and scheduling tools are configured and maintained.
• Lead development of forecasts, resource plans, and schedules for new programs.

Skills

Forecasting

Capacity planning

Scheduling

Team leadership

Communication

Microsoft Office

Mentoring

Analytics

Forecasting software

Education

Associate's degree in related field

Tools

Forecasting software

Job description

Concentrix is seeking a Sr. Manager in Workforce Management in Makati to lead a team responsible for forecasts, capacity plans, schedules, and post-day performance analysis.

The role executes the workforce strategy across programs, partnering with operations, BD, and clients to optimize staffing and service levels. The position requires a degree in a related field with substantial progressive leadership experience, strong communication, analytics, and advanced MS Office skills to drive